Refund policy

REFUND POLICY

FOR STOCK PURCHASES:

1. Eligibility and Conditions

Within thirty (30) days from the date stock Products are delivered and prior to installation or any attempted installation, you may return your purchase to Alpada for a partial refund.

2. Return Process Requirements

To initiate a return, you must adhere to the following requirements:

i. Contact Alpada at info@alpadadoors.com to obtain a Return Material Authorization (RMA) form. Products cannot be returned without this form.

ii. Retain and use all original crating and packaging materials for the return shipment.

iii. Ensure the Product is undamaged and remains in its original condition as delivered.

iv. Assume responsibility for all costs associated with return shipping and liability for any damages during transit.

v. Ship the Product back to Alpada and ensure it is received before any new Products are shipped (No cross shipping).

3. Fees and Refunds

i. A restocking fee of twenty-five percent (25%) will apply to all returns or exchanges. Alpada reserves the right to refuse returns or charge additional fees for any incurred damages.

ii. Delivery fees are non-refundable.

iii. Refunds will be issued using the original method of payment.

4. Shipping Costs

Shipping costs, including those covered under free shipping offers, are one-way only. Customers are responsible for all return shipping expenses.

5. Additional Information

For any inquiries about your Product before or after shipment, please contact an Alpada representative who will gladly assist with any questions or concerns.

FOR CUSTOM ORDERS:

Custom orders at Alpada are meticulously tailored to your specific requirements and are therefore non-refundable and non-returnable. Once production begins on a custom order, it cannot be canceled, returned, or refunded for any reason. This policy ensures that each custom-made product meets your unique specifications and expectations.

We encourage thorough review and confirmation of all details, including dimensions, finishes, and specifications, before placing a custom order. Our team is available to assist and clarify any questions you may have prior to finalizing your order to ensure accuracy and satisfaction.